Ad Zombies Satisfaction Guarantee (rewrites)

How are we the go-to copywriters for businesses worldwide? Duh, we’re good at this stuff. But to be the #1 copywriting service means we’re doing something else right, we have happy customers. Here’s how we make ‘em that way.

If you’re not 100% satisfied with the style, quality or context of your copy, neither are we. Simply contact us within 5 days of delivery and we will fix it for free before your ad is live. For small changes like Shop vs. Buy, or Get vs. Download, you can make those when copying into the platform of choice. It’s not like you’re breaking the law if you tweak it.

Sorry - our guarantee doesn’t cover conversion performance (see details below) or requests that change the scope of the original creative brief (like a change in style, objective, or target audience).

Ad Zombies does not guarantee ad approvals

There is more to ad approval than ad copy and creative (images and videos). Targeting, ad account history, landing page destination, and other variables come into play. Since we don’t manage all of the variables, we cannot guarantee ad approval. For example, oftentimes a large number of prior rejections will trigger a red flag. While we always try to write within a platform’s compliance guidelines, we don’t own the platforms or make the decisions. If we did, all ads would be approved. Except for those sketchy MLM fat-burning magic (but not magic) pills 💊 I mean, come on.

Ad Zombies cannot guarantee ad performance

Just as a car dealer can't guarantee you won't smash your car into a tree when you drive it off the lot, we can't guarantee your ad performance due to the many variables around the ad copy itself. Some of those variables are:

* Audience Targeting

* Size Of Audience

* Campaign Budget

* Ad Offer

* Mysterious Platform Anomalies

Any of these can greatly impact ad performance.

What we do (and don’t design)

The team at Ad Zombies offers limited graphic and video products, including stock image selection for social media ads, semi-custom images for social media ads, and short customized videos for social media ads made using curated stock footage. Details about and examples of our image

and video products can be viewed using the links.

We don’t do print ad layouts, web or landing page layouts, or produce custom videos beyond the scope of the details we shared above.

We don’t run ads

Okay, we run ads for Ad Zombies, otherwise you probably wouldn’t have heard of us. But we don’t run ads for clients, nor do we plan to offer that as a service. Because choosing the right media buyer for your business is a deeply personal and nuanced decision, we don’t recommend media buyers or similar agencies.

Credits & Multi-packs (Does not apply to Monthly Plans)

Multi-pack ad orders must be used or redeemed within 6 months or 180 days of purchase date. If not, they may self-destruct or worse, sour like a container of old milk. These ads are non-transferable (but we never check) and may not be resold (but if you do we will write you out of our will). Upgraded services such as Videos, Images, RUSH, etc. may be added to any ad brief for an additional fee as stated during brief submission. Unused ad credits expire 180 days after purchase.

Subscription Plans

If you started your plan after February 4, 2020 you’re on one of our Standard Plans (excluding Unlimited, Enterprise and Z3 Plans). If you signed up February 4, 2020 or before, you’re on a Legacy Plan - please skip to the Non-Standard Plans section below.

By signing up, you agree to allow us to charge subscription fees to any payment method you provide, on a recurring basis (per plan) until canceled. We will always try to charge the default card first. If you have a concern about a charge processed to a specific card, please work with our customer service team before working with your bank or credit card company to file a chargeback. A US $50 charge will be assessed for any chargebacks or fraud disputes settled in our favor.

Standard Plans

No Minimum, No Commitment.

Starting in February 2020 we’ve eliminated the minimum commitment for new monthly plans. That means clients can start a monthly plan at any time and cancel their plan anytime.

Cancellations

Cancellations will be effective at the end of the current month/term. If you’d like to cancel your plan, to ensure you’re not charged for your next month of service, please contact our customer service team at least two business days before your next billing date. Plans will not be canceled without client confirmation. Refunds are not offered for clients who fail to request a cancellation before their charge is processed. Cancellations made/requested mid-month/term will be effective at month/term-end. Enterprise Plans may have different terms/conditions as will be stated in the Enterprise Plan Agreement.

Credits

Unused credits go away forever. Plans will not be canceled without client confirmation.

Unlimited Rollover

We want clients to be on the plan that’s right for them, but we know that sometimes you just can’t use your ad credits as soon as you expected. Starting in February 2020, all of our standard monthly plans include Unlimited Credit Rollover! That means that as long as your account is open and in good standing, you will never lose unused credits. Once an account is closed or canceled (either actively by the client or because a payment fails to process), any remaining credits are forfeited. Once a cancellation is requested, you’ll still have until the close of your billing cycle to use any remaining credits.

Upgrades & Downgrades

Standard monthly plan subscribers can change their level of service to meet their current copy needs. Whenever possible, plan changes will take effect at the beginning of the next billing cycle. If you wish to change your level of service for your next billing cycle, please contact our team at least 2 business days before your next payment is scheduled.
Refunds are not offered for clients who fail to request a downgrade prior to their plan charge processing, we will, however, be happy to set your plan to downgrade at the next cycle renewal date.

Non-Standard Subscription Plans

(Terms below are specific to Unlimited plans only)

Unlimited Plan (Note: Unlimited Plans Are available on a Limited Basis only)

* Queuing: Ad submissions for Unlimited Plans are queued in the order in which they are received. Agencies with an Unlimited plan may submit an unlimited number of briefs at any time, however, deliverable dates are automatically extended by our system to accommodate high creative brief volume and then queued in our system accordingly. Queued briefs for Unlimited plan clients get released into our production queue at the rate of 3 ads/day.

* Not for Resale: Unlimited Plan clients may not directly resell our services, this means you cannot directly sell ad copywriting as a service on your website and use your plan to have us do the work. You can use us for any ad copy needs for your clients’ managed campaigns. If you wish to resell our services, contact Customer Service using the link at the bottom of our site.

(Terms below are specific to legacy plans enrolled in before February 4, 2020. These plans are no longer available for new clients.)

Z3 Plan: Credits Do NOT Rollover

Credits on the Z3 plan are “use-or-lose,” which means unused ad credits expire at the end of each billing cycle.

Starter (8/mo) & Basic (15 Ads / Mo): How Credit Rollover Works

Here’s how credit rollover works on our legacy Starter (8/month) and Basic (15/month) plans. Unused credits roll over at the end of the billing cycle and expire after 30 additional days. Rollover credits are utilized after the active month’s credits have been used up.

In other words: unused credits from one month will roll to the next, but if not used in the next month, expire (and unused credits from that month then roll over to the next). When you cancel service, any unused credits expire on the last day of your current billing cycle.